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blue tooth connected but no soud/microphone

lindsay Sue
Beginner
Beginner

i have connected my blue tooth device to my laptop successfully; it says its paired and i can hear pc sounds through it; when i sign into webex it says im using my blue tooth; but there is no sound nor micro phone.  this used to work more reliably but for the past month; I can only get them to work every 10th meeting!

 

PLEASE HELP!

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