camera on android phone not working - on/off button not an option

[TeodorBarovic96744]

Dear community,

Does anyone have experience with not working camera (there is no option to turn it off/on) on android phone on webex call.

At the start, before i join the meeting, camera works but when i enter the meeting i just have the audio. I tried all the standard troubleshoots that i found on the net (uninstalled all camera using apps) but i still have the same problem.

Thank you for the feedback!

[antrax001]

Hi

i have an android 9 version tv box on which I have installed the Webex meeting app but the camera is failing to start and getting a strange message attached is the camera error message and android box version details please help 

[Fritz_H]

Although I have no idea what an "Andoid TV Box" is, but the second screenshot tells you to check if the App is allowed to access the camera. Did you check that?
Note: this permission-settings are not Webex-specific/related are but an Android-feature.

[zhxxiao]

I have the same problem. I see the crash log:

09-18 10:40:53.972  3542  3917 E AndroidRuntime: FATAL EXCEPTION: Thread-52

09-18 10:40:53.972  3542  3917 E AndroidRuntime: Process: com.cisco.webex.meetings, PID: 3542

09-18 10:40:53.972  3542  3917 E AndroidRuntime: java.lang.NumberFormatException: For input string: "/dev/video20"

09-18 10:40:53.972  3542  3917 E AndroidRuntime:        at java.lang.Integer.parseInt(Integer.java:604)

09-18 10:40:53.972  3542  3917 E AndroidRuntime:        at java.lang.Integer.parseInt(Integer.java:650)

09-18 10:40:53.972  3542  3917 E AndroidRuntime:        at com.webex.wseclient.WseCamera2InfoCollector.getCameraList(SourceFile:5)

09-18 10:40:53.972  3542  3917 E AndroidRuntime:        at com.webex.wseclient.WseCameraInfoCollectorProxy.getCameraList(SourceFile:2)

Please help me to check it

[antrax001]

Yes given all permission

[antrax001]

Please see that I have given all permission attached is the pictures. Also once I exit the app I am see on the screen this error code 6 attached the pic for your reference 

[zhxxiao]

Have you solved this problem

[Fritz_H]

@TeodorBarovic96744 

The following ideas come to my mind:

- Check if the Webex/Webex-Teams - APP is allowed to use the Camera.

- Delete all cache-data and app-specific-data of the webex-app:
that´s done via Settings, APPs... (hard to explain since my phone is in german..)  - perhaps its easier just to remove and re-install the webex-app - that should also delete all app-related data => you have to do all webex-config again - usually just a few clicks and your webex-password.

- try to switch the camera in webex: perhaps webex uses the wrong camera by default and is now showing a very dark closeup of your hand holding the phone?

Fritz

[TeodorBarovic96744]

Thank You Fritz, I'll give it a try :)

[Cole Callahan]

Hi @TeodorBarovic96744,

Thanks for being a part of the community :)

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