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Camera on Android Tablet works in preview, but not in meeting room.

david-bulldog
Level 1
Level 1

Anyone run into something similar?

Device: Galaxy Tab A7

App: Webex Meetings (Webex app will not open meetings, so we are using 'Webex Meetings') not confusing at all, webex.

Scenario: Opening the app, you are able to see the camera preview just fine. If you start as host or join a meeting, camera just goes to a loading circle on top of profile pic.

App 100% has correct permissions. The tablet and the app are both up to date. I've changed every setting I can find on the tablet and within Webex. I've tried different wireless networks. This is not an issue when testing on zoom or teams, just webex. 

You can even share your screen, open the camera app, and it shows the other meeting participant the camera this way (This isn't a feasible workaround) 
I haven't had any issues on Desktop, iOS, other android smartphones. 

1 Reply 1

octene
Level 1
Level 1

I have exactly the same problem and would appreciate any help. Before the update it used to work fine. Thank you in advance