Cannot get my computer microphone to be recognized in Web Ex

[gadshill]

I am a reading tutor at a local middle school. They use Web Ex as their platform for virtual learning. I've downloaded Web Ex and for some reason I cannot get Web Ex to recognize my computer's microphone. I've done a lot of troubleshooting and also plugged in an external microphone (updated drivers, checked privacy settings, etc). My microphone does work in Skype and Zoom, so I presume it's an interface glitch. I'm not all that computer savvy, so I don't know how else to troubleshoot the issue.

My computer is a Lenovo ideapad 330, Windows 11. Thank you!

[alessandrasisinni]

Hi, I have this problem too, same pc model. 

[Igor Lukic]

Hello @gadshill,

could you please provide a screenshot  of Settings -> Audio -> Microphone within the Webex app?

Could you please also tell the installed Webex app version? In order to get this information, please click on your avatar in the top left corner and then on Help -> Info.

Thank you very much in advance!

Best regards

Igor

[gadshill]

Here are my screenshots.

[Igor Lukic]

Hi @gadshill,

unfortunately I cannot see any screenshots attached to your last post. Could you please attach them (again)?

Thank you very much!

Best regards

Igor 

[gadshill]