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CiscoSparkHelper asking to authenticate with every launch of Mac

bsmith4
Level 1
Level 1

Every time I launch my M1 Macbook Pro, I get the following authentication request:

 

The process CiscoSparkHelper wants to access key “com.webex.teams.pic.media” in your keychain. To allow this, enter the “login” keychain password.

 

Doing this and clicking Always Allow doesn’t persist. I get the error every time. Worse, it puts up the same error multiple times after another. The quantity may be time-dependent, but I’m not certain. 

 

Any ideas?

3 Replies 3

Fritz_H
VIP Alumni
VIP Alumni

@bsmith4 

Google offered me this:  https://support.apple.com/en-us/HT201609
Is this useful somehow?

Thank you, but no. This is specific to this single process. I did further narrow it to the Webex (formerly Webex Teams) app, not Webex Meetings. It does this upon each launch of the app. It also asks for access to key “com.webex.teams.ipc.accessories. It continues to spawn processes

@bsmith4 
OK, one more idea:
On Windows there is a tool called "Credentials Manager" which is similar to the MacOS Keychain.
I noticed that stored but outdated passwords in this tool may cause unwanted behavior of applications.
Perhaps you may want to remove all Webex-related entries in your Keychain?