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Deactivated account issues when people are NOT deactivated ?

kpereira
Cisco Employee
Cisco Employee

why does my Windows Webex desktop client show many of my Favourite contacts, as Deactivated, and restricts my searching for them ?   I  have them in my list of Active conversations but cannot easily Search for them and they are omitted from the People lists in my Spaces ???

1 Reply 1

rothomso
Cisco Employee
Cisco Employee

finally solved this one with some help from IT....
Please open webex teams>>Help >> Health checker >> Scroll down and click on reset data base