Thank you for explaining my thoughts better Fritz_H. Was trying to post my response before I was distracted.
Yes, for some reason when a participant sees a phone number to call in.. they'll join by phone then join using the computer. What happens then results in the paricipant joining with audio twice.. once by phone (Call-in User) and by computer. If you instruct your participants to click the "Join" meeting button and select how they wish to attend with audio.. either computer or call-in this is more efficient. If they plan to join by phone they'd click call-in or call me.. Cisco will pop a window open with all the call-in information;; phone number, Meeting ID# and Participant ID. once entered Webex will know how that participant joined with audio and show their name and if they're on the phone or computer in the participant list. Also.. WebEx will then allow you to use the controls to mute and unmute your phone.. overriding computer audio settings. (Hope that makes better sense).
