Exporting whole conversation data from Webex Teams group

[akiyoshi.inasaka]

Before conversation data is deleted permanently from the Webex Teams group, I would like to download ALL the conversation data from Webex Teams which I am managing.  Is there any way to download whole data from Webex Teams group in a format that can be viewed outside of Webex Teams?

[Cole Callahan]

Hi @akiyoshi.inasaka ,

Thanks for posting your question here in the Webex Community.

I have collaborated with a financial company who used Smarsh to archive Webex spaces content - https://www.smarsh.com/channel/webex-teams/

You can also check out this recent community thread - https://community.cisco.com/t5/webex-meetings-and-webex-app/archive-webex-teams-space/m-p/4180525

Hope this helps.

[coreyparker]

If you have the Compliance Officer role assigned to you you can create reports that contain message data for the criteria you specify in your search, including message content.

"Messages—Message content posted into a space. When a message is edited, both the original message and the edited message are included, but there is no context between the two messages. When people respond to threads, the reply is stored but there is no context between the reply and the source of the thread."

More information is available here - https://help.webex.com/en-us/nr70c1m/Ensure-Regulatory-Compliance-of-Webex-App-and-Meetings-Content