Thank you for the suggestion JOSEPHMOELLER but the problem is that this would add a lot of manual minimizing and maximizing of the Citrix session.
To sketch the image for you: Webex runs outside of Citrix and Citrix is the main work environment of our employees. Meaning that they have Citrix spread out over multiple monitors so they can perform their daily tasks and do their work. For people in a callcenter, that means that they have to minimize their Citrix session before they're able to contact customers. For people that just need to place a call every now and then this is not that much of a hassle but for the people who constantly have to call customers, this is a inefficient process as they would have to minimize their Citrix session, open Webex, fill in the number and start dialing, then they have to spread out their Citrix session again over their 2 monitors in order to properly assist the customer + process the data during the phone call. With all of our previous softphone applications, we would just hit a global hotkey to bring the softphone application to the forefront. Meaning you can stay active in the dual monitor Citrix session and quickly paste a number to start calling without losing any extra unnecessary time. So what we need for our environment is a quick global hotkey to bring Webex to the forefront (overlaying the Citrix session that's spread out over multiple monitors) in order to efficiently use it as a softphone application.
I hope I explained myself a bit better Again thank you for your suggestion but unfortunately minimizing the Citrix work session in order to place an outbound call is not an option in terms of efficiency.
