How do I fix the quality problem of host tumbnail?

Kimcastle13556 · ‎11-18-2020

8Could you please tell me how do I solve the quality problem of host's thumbnail?

When I expand host's thumbnail to whole view, my quality is really bad so that I can't see what exactly my host writes on board.

To solve this problem, I changed my notebook to new one which I bought.

But again this problem is ongoing.

When I used my mobil phone on webex, this problem no more exists.

So if you can not solve the problem which I already said on the top.

Could you please tell me how to expand host's thumbnail to whole screen when I use my mobil phone.

I am really sorry for my bad english. But thank you for reading my question.

Fritz_H · ‎11-19-2020

@Kimcastle13556
With "thumbnail" you mean the camera-image/screenshare-content provided by the host, right?
And the image-quality on the Computer/Notebook is far from high-resolution but this problem does not occur when using the smartphone, correct?

Which type of connection does the phone use? 3G/4G-LTE/5G/ WIFI?
Which type of connection does your computer use? (LAN? WIFI? else?)
In case your devices use different technologies to connect, we may perhaps find the solution there...

During the Webex-Meetings - Meeting you may check the connection statistics (see HELP-Menu of the Webex-Meetings-Client).
I guess, Webex-Teams does not (yet?) offer a similar statistics view...

You may also use this Test-Page: https://mediatest.webex.com/#/main and compare the results from your devices.
If you want to post screenshots of the mediatest-results here, consider to blur confidential information.