how to clean up old versions of Webex and Webex Teams

[Robby.medccpsi]

in my environment I use Manage Engine Desktop Central for automation, inventory and patch mgt. It is difficult to manage Webex patching because multiple versions of the product are found on desktops.

Examples:

software audit shows both Webex Versions 41.8.0.19868 and 41.8.0.19732.

some pc's also list a version of Webex Teams (multiple old versions)

Is there a way to remove previous versions that aren't current from showing as installed software?

[Robert Casipit]

See if this Webex removal tool does the trick https://help.webex.com/article/WBX000026378

[Robby.medccpsi]

I've been able to track down these stale keys. going to try and just delete them all.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D928B4AA-A6A2-4606-B0B4-A31152C4B697}   -version 40.12.0.17322 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D205D1BF-6214-45B9-85E3-C28AFD9C1584}   -version 41.1.0.17621 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0D6AFE42-7A06-48D9-8EA8-D53539CB4F73}   -version 41.2.0.17979
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B3F63F65-3163-5706-B8A0-8B9DE358DEBF}   -version 41.3.0.18191

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9F29C003-E4F1-531C-B160-49E6218D0609}   -version 41.5.0.18911
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A8D10383-C6A9-5B62-9499-B36A6640953A}   -version 41.6.1.19162 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C11E013A-2B78-5C61-A0EF-057262FD326C}   -version 41.7.0.19440
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{46D1E0D1-F90A-563F-80C9-432D0398D744}   -version 41.8.0.19732
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{131459EA-F5B3-58D1-BF09-87054A8F2F11}   -version 41.8.0.19868  last
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EBD75541-E61E-538E-B238-728FAF1D3A0B}   -version 41.9.0.19961  latest

I haven't been able to find these:

11.41.0800

41.3.0.18143

41.1.0.17740
41.4.0.18629
41.5.0.18787
41.5.0.18815

[KelvinTaveras]

Hi Robby, 

Can you share what was the outcome of deleting all of those registries. I have the same problem.