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431
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5
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I have troubles with webex teams

ken02043
Level 1
Level 1

 

I downloaded this program on my computer and used it.

But Webex teams showed me error message when I logined .

when i logined Webex teams, Webex teams showed the messages "The account on the server is incorrectly configured" or "I can't patch the server lists"

I have to solve this problem to take a lecture.

please tell me how to solve this problem

 

4 Replies 4

Goswin Weemaes
Cisco Employee
Cisco Employee

@ken02043 , did you try running the Media Test to see if network is correctly configured?
https://mediatest.webex.com 



Response Signature


Fritz_H
VIP Alumni
VIP Alumni

@ken02043 

Depending on the type of account you have, you may want to try to log on to the Web-Client of Webex-Teams.

This may perhaps help to find out, if the issue is related to your computer/the client-Software on your computer
OR if the issue is on the "other end".

https://web.webex.com/

or

https://teams.webex.com/signin

I tried log in at "https://teams.webex.com/signin"

It was fine. It's alyways been fine.

But I want to use "WEBEX TEAMS CLIENT"!!!!!!

Is there any solution?

@ken02043 

I think, aggressive writing is possibly not the very best option when asking for support.

Your succesful test with the Web-Version of Teams showed that the issue is not caused by some Cloud-Config on the Cisco-Side.
You may also additionally check, if the Smartphone/Tablet-App is working fine.
If this also works, I am pretty sure, that the Computer-Setup needs some attention.

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