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Intermittently audio doesn't work with bluetooth headset

Sanjay Jha
Beginner
Beginner

I am using webex messenger on windows 10 laptop [Attached Version Screenshot].

Quite frequently, while joining meetings audio doesn't work with bluetooth headset. the headset shows up in the list of audio devices, but when choosing the device no audio comes in.

I haven't found any specific pattern but this keeps happening intermittently. this is very painful when I'm joining a meeting and don't want to disturb other colleagues sitting nearby.

The same issue doesn't exist on mobile app, and it works well there consistently.

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