log captures in Webex

[Translator]

Hello Community:

I have a problem with a client's Webex.

If you want to capture logs, how can you capture Webex logs?

[Gopinath_Pigili]

Perform the following steps to capture the logs from Webex App:

• Open the Webex Meetings app.
• Tap on. icon in the upper-left corner.
• Tap on Help.
• Tap on Report Problem.
• Enter the following information: Detailed description of the problem. Steps to reproduce the problem. ...
• Enter an email address to send the log to, then tap Send.​

Best regards
******* If This Helps, Please Rate *******

[dtibbe]

In the Webex app, click on the user's avatar and select help->report a problem. The logs will be gathered and made available in the control hub of the user's organization so that an administrator or TAC may have a look at them