Login Issue

[JL1213]

I recently had to reinstall the desktop app after a reimage and now I cannot log in. I am able to enter my email address, but I am never prompted for a password. I only get a black screen with a white spinning circle. 

[JL1213 · Accepted solution]

It turned out to be that a DRM policy restriction in effect on my computer was blocking usage of WebView2. Once this was corrected, Webex now works properly. 

[Jesse D]

Where did you find this policy? I want to test it on a few machines that are having the same issue you experienced. Thanks in advance!

[JL1213]

Adding to this, I have now also fully uninstalled and reinstalled webex, updated the computer fully, updated MS Edge fully, uninstalled and reinstalled Edge Webview2. None of this has solved the issue. 

[JL1213]

Log file attached. 

[dtibbe]

Have you tried uninstalling/reinstalling the app?

Do you have another account or collegue to check if it is working with that one?

Does the Login work at the web application/settings site?

Do you use SSO?

[JL1213]

The web app works. Meetings app does not. Teams app does not. We (IT Dept and I) have uninstalled and reinstalled using every available installation package (.exe and .msi) available in the WebEx help site, updated all applications, drivers and firmware, ensured the current version of Java and C++ runtimes are installed and even tried using a social login which also failed, and have tested on a different computer on the same network which works on that computer but not this one. 

In the log file, the last thing that appears is this line: 2022-08-25T19:08:19.870Z <Debug> [16356] MeetingUtils.cpp:908 commonHead::MeetingUtils::supportWebexCrossLaunchPmr:Failed to get contact info