Need help setting up Webex for my organziation

[jh07664]

Hello community,

I have 1 paid account and I would like to assign permissions to employees, so that they can prepare, schedule and host meetings without me. Unfortunately, I find it very difficult to set this up.

When creating an account the system asks you to create a personal room, which is connected to an URL, like hello.me.webex.com. Then, this seems to be some kind of meeting room where employees come together, join and have meetings. I have already hosted meetings and it works, but I would like other employees to prepare and also host meetings.

Therefore, opened the settings for my site (hello.me.webex.com) and try to manage user accounts. But whenever I try to add user via their email addresses I get errors like "this user already has an account for another site" or "this account is not connected to a host account".

I have chosen the paid option because I have read that you can add other users, who get control over the meetings (preparing, hosting, etc.) after permissions has been assigned by the administrator (which is me in this case).

I would appreciate your help.

(By the way, I find also very confusing to have Webex Meetings, Webex Teams, Webex Control Panel, Webex Personal Rooms, etc. Maybe it's just me. )

[jh07664]

@Fritz_H @RedNectar 

Thank you so much for your help. Now I get it, at least a little better.

[Fritz_H]

@jh07664 

Well, using 1 ("one") Licensed Account to cover the online-Meeting-Requirements of multiple people is not exactly how this Licensing System works. The basic idea is to have as many licensed Accounts as you need: 5 People? -> 5 Accounts; like with any other commercial Software. 
You may want to reply that other Software-Vendors offer something like "floating licenses" or "network licenses" or "concurrent Licenses" etc.
AFAIK Cisco does offer dynamic License-Models where you pay only for the number of different people who hosted a Webex-Meeting during the past month; but be aware that there is a minimum Number of licenses (25 ?)
Please contact your local Cisco-Partner to get more information about licensing-options: 
https://locatr.cloudapps.cisco.com/WWChannels/LOCATR/openBasicSearch.do

Webex is no just "one" Product like some competitors offer, it´s a whole family of communication-products for different requirements and target audiences. And since Cisco offers a wide range of communication-Solutions (even Desk-Phones! seem to be still pretty common in the USA..) more and more of these tools are working together: handing over a (Video-) Call from your Tablet to your Smartphone, over to a Room-Device and back to your VoIP-Desk-Phone etc....

Webex Meetings is "the MeetingTool": Schedule a meeting, send invitations, meet (for Guests: no Software, no licenses, no Account required) , done.
Webex Teams is more of a Team-collaboration tool that covers the range from "just chat" (text), over to share content (images, Videos, Files, Voice Messages..) up to "Video-conference-Calls".
As any other Instant-Messaging-Solution this requires at least to have a (Webex-) Account, which are available for free (with limited features..). I think, it´s also possible to schedule meetings and send Invitations etc. but this part is basically an integration of the feature-set of Webex-Meetings.

As far as I heave heard, Cisco is working on merging Meetings and Teams into a single Product since this separation is outdated and confusing.

Webex is a Business-Solution (unlike Skype or Discord etc.) and the main-management of all your company´s Webex-Accounts is done with the Webex Control Hub. I suggest that you collect some information about that...

Since the Control Hub also allows you to manage free Webex-Accounts, you may for example:
purchase 5 (?) Licenses, ask every user to register for a free Webex-Account, collect all of them into your Control-Hub-Management-Interface and then assign these 5 paid-Licenses to 5 of your Users. You may re-assign the paid-licenses later at any time to other users.
But keep in mind: 1 paid license allows to host an unlimited number of meetings but only 1 at a time.
It is not possible the assign one paid license to some assistant who schedules 10 Meetings that take place at the same time.
The Host has to participate in that meeting, but can only act in one of them in his role as meeting sponsor (-> ask Google..)

Final thoughts:

If you want to use Webex (or any other such tool) as a benefit for the business: keep the administrative overhead low and purchase as many licenses as you need.
Juggling with license-assignments may be possible, but in the end it will cause more trouble than this approach may perhaps save money.
Contact a Cisco-Partner to get updated about all licensing options available - there is more than is shown on the website.

[RedNectar]

Hi @jh07664 ,

I think you need a big lesson in MARKETING.  There seem to be several things that you expect to get from Webex without paying MUCH more than you are now.

I have 1 paid account and I would like to assign permissions to employees, so that they can prepare, schedule and host meetings without me. Unfortunately, I find it very difficult to set this up.

It's not too hard - you just have to PAY FOR an account for everyone you wish to set up meeting for you. Perhaps paying for an extra generic "office" account that all those you want to allow to set up meetings for you might work - this is more or less how I do it.

When creating an account the system asks you to create a personal room, which is connected to an URL, like hello.me.webex.com. Then, this seems to be some kind of meeting room where employees come together, join and have meetings. I have already hosted meetings and it works, but I would like other employees to prepare and also host meetings.

See above

Therefore, opened the settings for my site (hello.me.webex.com) and try to manage user accounts. But whenever I try to add user via their email addresses I get errors like "this user already has an account for another site" or "this account is not connected to a host account".

I have chosen the paid option because I have read that you can add other users, who get control over the meetings (preparing, hosting, etc.) after permissions has been assigned by the administrator (which is me in this case)..

See above

(By the way, I find also very confusing to have Webex Meetings, Webex Teams, Webex Control Panel, Webex Personal Rooms, etc. Maybe it's just me. )

No. It's not just you. It all comes back to MARKETING, and the mess created by trying to take different products (Webex Meetings) and Spark - not not mention Jabber, Cisco Call manager and a bunch of others and market them under the one name. If I were cynical, I'd say Cisco did it just to confuse people, but in fact they did it to try and make more money. (And not care if customers get confused on the way). You can read the Cisco spin on it here, and and independent bloggers slightly different view here.

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I Hope this helps.

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