Not able to copy and paste from MS Office to Cisco WebEx Chat

[Sajid Pasha Muhammad]

Hi All,

I am facing a issue where users not able to copy and paste from MS Office(Outlook, Word, Excel ….) to Cisco WebEx Chat.

At the same time Copy and paste works fine from Notepad, browsers etc.. Non MS Office products to WebEx Application.

Thank and Regards

Sajid Pasha Muhammad

[Sajid Pasha Muhammad · Accepted solution]

Hi All,

After TS came to conclusion that the issue is triggered due to DLP. After updating the DLP settings issue got resolved. 

Thanks And Regards,

Sajid Pasha Muhammad

Please rate all helpful posts "The more you help the more you learn"
 

[Carlo Poggiarelli]

Thanks a lot for postng the solution that could help other users with the same issue!!

Cheers

Carlo

[Sajid Pasha Muhammad]

Thank You @Carlo Poggiarelli for your all responses and showing interest during my TS. 

[Shanza]

WebEx Server Updates: Check if your WebEx server is running the latest updates. Sometimes, outdated software can cause glitches and compatibility issues.

Clear WebEx Cache: Clearing the WebEx cache might resolve temporary glitches. Refer to the specific instructions for clearing cache based on your WebEx setup.

[Carlo Poggiarelli]

Hi Muhammad,

Do you mean in a Meeting Chat or in a Webex Space?

Cut and paste should work as expected from any application in a Webex Space chat

Can you please also share the version you are running?

Thanks a lot

Regards

Carlo

[Sajid Pasha Muhammad]

Hi Carlo,

Even Cut paste doesn't work.

It's on WebEx App Space.

Version : 43.12.0.28111

[Carlo Poggiarelli]

Hi,

Do you mean like this?

[Sajid Pasha Muhammad]

Hi,

Yes, when I do the same I don't see any text pasted in the space.

[Carlo Poggiarelli]

Hi,

Can you please post a screen capture as I made?

Thanks a lot

Regards

Carlo

[Sajid Pasha Muhammad]

Find attached 

[Carlo Poggiarelli]

Hi.

Try to reset your webex client going to "Help" --> "Health Checker" and click the "Reset" link on the bottom left

Please let me know

Regards.

Carlo

[Sajid Pasha Muhammad]

Hi,

I have done already, tried reinstalling also different versions but no luck.

Even opened Cisco TAC case, they confirmed nothing from WebEx.  

[Carlo Poggiarelli]

Hi ,

Don't know if it can help but I've encountred a similar issue from word to Whatsapp app for Mac.

Just Upgrading the Word App and all started working again.

I suggest you to try to reinstall Word APP.

Please let me know

Regards

Carlo

[Sajid Pasha Muhammad]

Hi,

I have tried already by reinstalling MS office itself.

Regards

Sajid

Please rate all helpful posts "The more you help the more you learn"

[Carlo Poggiarelli]

Hi,

Does copy and paste work with another client such as MS Teams?

Is this issue noticed by all users?

Please let me know

Regards

Carlo

[Colsen899]

Enabling Markdown with Ctrl+M on Windows before pasting is a handy shortcut for a smoother editing experience. 

[Sajid Pasha Muhammad]

Markdown is enabled already and paste doesn't work. 

[Gopinath_Pigili]

Hello  Sajid Pasha Muhammad,

You need to enable Markdown before pasting, the shortcut toggle button is Ctrl+M on Windows

Reference: https://community.cisco.com/t5/webex-meetings-and-webex-app/webex-pasting-an-ms-excel-selection/m-p/4691571

Best regards
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[Sajid Pasha Muhammad]

Hi @Gopinath_Pigili 

The above shared solution is different to my issue. It gets copy from MS Office(Outlook,Word,Excel) and there is nothing in the chat after paste. 

[Gopinath_Pigili]

I think...it is a known issue related to webex...

https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-5757

Best regards
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