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Phone service - credentials are lost after time Webex App - CM calling

m.stolzenberg
Spotlight
Spotlight

‎09-02-2021 03:08 AM

Hi,

 

We have a problem with webex app and cucm calling regarding the connection to the phone services.

MAC systems in local lan and CUCM cluster 11.5.x. The user can connect to the phone services after entering uc domain and user / pw (ldap auth). Now he can work / do and get calls via cucm. On the evening he closes his mac book. In the morning he opens the mac again. Now he must enter the password for the phone services again. Now he can work again. This happens day bay day. Looks like the password is not stored. Username is still shown in the webex app dialog.

 

Any ideas?

 

Best regards,

Marcus

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2 Replies 2

Francisco Zicre
Level 1
Level 1

‎09-02-2021 10:58 AM - edited ‎09-02-2021 11:02 AM

I was facing the same issue same version of CUCM (11.5) but not on MAC, but on Windows and we had Expressway involved.

It got resolved after installing Webex Client ver. 41.8.

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m.stolzenberg
Spotlight
Spotlight
In response to Francisco Zicre

‎09-08-2021 09:33 AM

Again today (morning)

Mac: Version 41.9.0.19961

same with systems in internet "connected" via expressways

 

Best Regards,

Marcus

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