02-02-2022 12:14 AM
After switching to a new notebooks I have some audio problems with most of my available audio devices. There are some unregular interrupts (parts of the spoken sentences are not transportet). This is just in combination with WebEx, that means all the audio devices used work propably with teams and also in the audio setup of the notebook.
At the moment only my headset works fine with webex, other microphone devices have these interrupts.
Everything was double checked, no success so far.
02-03-2022 08:28 AM - edited 02-03-2022 08:29 AM
Hi @HSunder ,
Webex Community Manager here. Glad to have you join us here.
I want to make sure I understand your question correctly. Do your other microphone devices work with any other application on your computer? Do the microphone devices require firmware? And, did the microphones work fine with Webex on your recent notebook? Are you recognizing the microphone in your audio settings? I have switched laptops a couple of times in my role now, and I use my Airpods, sometimes a Blue Yeti mic, and Cisco 730 headsets for meetings and never had an issue. The fact it worked on your recent laptop leads me to believe it is an issue with your current notebook. Let me know how I can help here.
02-03-2022 11:02 PM
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