VDI connected in Health Checker, but not in meetings

[Nick Panaccio]

As the title suggests, if I launch Webex 42.6.0.22565 on my Citrix Desktop (2203 CU2, but saw this in CU1 as well) and run Health Checker, VDI looks good. On my endpoint (W10 22H2), the Webex systray icon shows VDI as being connected. However, if I start a meeting, I don't see "VDI" in the titlebar, which I should if the meeting was being optimized. Once in the meeting, if I go to Help\Health Checker\Summary, it shows VDI as being disconnected. Any ideas here? The Webex client and VDI plugin are compatible with one another, the install string included the required 'EnableVDI' parameter, and the registry confirms that this should be working. In fact, this did work yesterday - once. Haven't been able to get it to work since, and nothing has changed.

Anyone have any ideas? It's driving me nuts, and I simply can't resort to using Webex unoptimized within a Citrix session. It just hammers the CPU.

[RFC-IT]

Hello,

we had the same problem and tried to solve with the suggested instructions:

we have downloaded and installed the Webex App VDI Plugin (cisco_webexvdi_deb.zip) ver. 43.2.0.25211 on a thin client HP ThinPro (T740 - ver 8.0.0 SP 1.7)

we have download the bundle "WebexBundle_en.msi" ver 43.2.0.25273 (with MC 43.2.4.9) and installed on the template of a VM  VMWare with Window 10 Ent 64 bit, using the command: msiexec /i c:\users\[username]\Downloads\WebexBundle_en.msi ALLUSERS=1 ENABLEVDI=2 AUTOUPGRADEENABLED=0

So we supposed that all the apps (the new Webex App and MC) were installed, aligned to the version of the VDI plugin (on the hw client) and any update that could mismatch the versions was excluded.

But we have still exactly the same behavior: the new Webex App confirms the communication with the plugin, the MC application reports the communication error... 

We have used the bundle, all the versions are aligned: VDI plugin 43.2.0.25211, Webex App 43.2.0.25273, MC 43.2.4.9...

So, what's wrong? Why MC doesn't communicate with VDI plugin?

Thank you

Fabio

[Nick Panaccio]

Turns out, with the new unified Webex client, you need both the Webex VDI plugin and the Webex Meetings VDI plugin. Absurd, and hopefully Cisco soon realizes that you can build a unified VDI plugin for this.

[Igor Lukic]

Hi @Nick Panaccio,

this is on the roadmap for next year.

The reason behind the two VDI plugins is that historically the two apps are completely separate and will be fully unified, once the converged platform (in the backend) is ready.

For now there is a bundled Webex app and VDI plugin, which will install both plugins at the same time. You can download it here:

https://www.webex.com/downloads/teams-vdi.html

Best regards

Igor