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Video freezes on external monitor (mac)

mrudzki
Level 1
Level 1

Hi,

I have an issue with Webex (v. 42.4.021893) when I call someone or just take calls from others my video works properly on the laptop screen (Macbook Pro, Monteray 12.3.1) but when I move the call window with video to one of my 2 external monitors the video freezes, I can hear other but video freezes. I connected two Dell monitors through the docking station Dell D6000 via USB-C (latest firmware) with display link drivers (1.6.1). The strange is when I use a meetings room or have scheduled a meeting everything is working fine on all displays, laptop, external 1, external 2. I try to reinstall Webex reconfigure permissions but no luck. Doses anyone in the community have a similar issue?

 

Thanks for the help.

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