I red in the article https://help.webex.com/en-us/article/xga73p/Webex-App-|-Supported-calling-options that the dial/key pad should only be there if the user is setup with either Unified CM, Webex Calling or service provider
If you're not set up with Unified CM, Webex Calling, or calling hosted by a service provider, you won't see a dial pad.
However i noticed that i have a Webex site and a user with none of these configurations, i even assigned the user only the licenses of
But i still see a Keypad option (Check below please) , i wonder why is it even there (eg. what is its function in this case) and if there's anyway to remove/dim it since i think it will confuse our users making them think they can call CUCM extensions just like Jabber does
