Webex Crashing when moving webex teams to a different monitor

[Kevin S]

Webex crashes anytime I move Webex teams to a different monitor. On my main monitor no issues, but as soon as I move the application to a different monitor, Webex freezes and then crashes. 

This has been going on for about four weeks. No changes to my setup. Webex released a new version today, which I hoped would fix the issue, but after upgrading, the issue remains. 

This also happens during meetings. If I have a meeting running and try to change monitors, meeting crashes me out.

App Version: Version: 42.10.0.23814
Windows 11 Pro -Version 10.0.22623 Build 22623
Proccessor: i9-12900KF
Memory: 128 GB
Video Card: Nvidia RTX 3090 TI - Latest drivers

Monitors:
Main - 3440x1440 (works fine)
2nd: - 3440x1440 (Crash)
3rd & 4th  - 3840x2160 (Crash)


Any suggestions?

[dtibbe]

I haven't observed such an issue over here.

Best would be to open a TAC case to have them looking into the issue.

[Gibson2000]

I just wanted to add, that I too just started experiencing this same problem.  With same specs on Webex version, CPU, windows version.  I am running a Nvidia 3080 card, 64GB RAM, and Main monitor is 3840x2160 and second monitor is 2560x1440.