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Webex Desktop App will not connect, but browser does

TexMex
Level 1
Level 1

I am having a strange problem with my Webex Desktop App.  In my network I have a PING Communication fiber Gateway and a Netgear Router.  If I daisy chain the Router to the GW, I am able to use my Webex Application to connect to my meetings.

 

However, if I configure my router as a Access Point, or connect directly to the GW, I am not able to use the Desktop App, but I am able to connect to the meeting through my browser.

 

Any suggestions?

2 Replies 2

TexMex
Level 1
Level 1

I changed DNS to 8.8.8.8 and in fact, that resolved the issue.  Thank you!

Fritz_H
VIP Alumni
VIP Alumni

quick idea: Did you check the DNS-Settings on all those devices?