Webex for Mac lags when using the OS (like typing or moving a window)

[wade_rc]

I use Webex for Mac Version 41.12.0.20899. When I am on a Webex call my entire system pauses every 1 second for about 1/4 of a second. If I am typing it freezes but stores the typed text in a buffer and continues after 1/4 second. If I move a window around on my screen, same thing...the window will just freeze in place while the mouse moves then the window will catch up. Scrolling in a document or in Safari, same thing, it freezes then jumps ahead. Basically 25% of the time my system is completely frozen, making it almost unusable. When I close Webex everything comes back to normal and runs smoothly.

I'm running on a Mac M1 Max with 64GB RAM, so it's not a memory or CPU issue

[Cole Callahan]

Hi @wade_rc ,

Thanks for posting your question here in the Webex Community. Glad to have you here.

It sounds like you are experiencing this lag/freeze both in a call and out of a call. We have seen numerous issues from other community members with the new M1 chips. Have you downloaded the Webex client specific to the M1 chip? It is a fairly new download of the Webex desktop app. Here is the link - https://www.webex.com/downloads.html

Let me know if this doesn't help. Happy to ask our tech team for guidance if needed. Thanks for being here.

[JohnDeavers95243]

Thanks Team this worked perfectly for my MacBook Pro M1 Max with 64GB RAM and there is no more freezing or panning/pausing for the screens when opening or minimizing. Hopefully more products provide code for the M1 chip which seems to be a very complicated task with other software vendors. Appreciate the help Webex support team!