Webex mobile app images on Android 15

[inicholls]

I am running Webex 45.4.0.160 on a Motorola Edge 40 Pro running Android 15.  I cannot open any images on my mobile (desktop is fine). Uploads are working OK but I cannot open the image again. 

The image preview has a spinning circle on all preview images.  When clicked a 'download' banner appears but does not do anything.  Screenshot attached.

I have cleared the app and storage cache, uninstalled, rebooted the phone, reinstalled but still get the same.  It is the same on WiFi and mobile data.

I'm not sure when it started but it might have been since the Android 15 update.

Any ideas?

[Kathy N.]

@inicholls, since this worked before the update, it is quite possible it is an issue with the update and will require Motorola to resolve the issue.  This could be a permissions issue that the Webex app needs to be given permission to open the file.   If you have access to another android device with a different version, I would recommend logging in and see if you have the same problem.  If you have no other way to test if this is an issue just on the Motorola Edge 40 Pro with Android 15, I would recommend you contact either your provider or Motorola for additional help.  If it is because of the update, it may help Motorola to get it fixed in their next update.

[inicholls]

Thanks Kathy,

My colleague is having the same problem on a Xiaomi 14 and it started
happening today for him after the webex app updated.

Regards

Ivor.

[inicholls · Accepted solution]

It looks like the issue is now resolved. Webex version is now 45.4.0.211.