Webex on Arch Linux - libxml2 related crash

[moritz1108]

Recently, libxml2 had a major update and led to errors. Since then, the Webex app can't connect to phone services anymore. I attached the log file (libxml2-error.txt).

This should be fixed by installing libxml2-legacy which provides the missing file. Instead this causes Webex to crash, crash_info, current_log and linux journal are also attached.

Does anyone have a suggestion how this can be fixed?

[info-sic]

using Kali Linux  (debian based) 6.12.38+kali-amd64 #1 SMP PREEMPT_DYNAMIC Kali 6.12.38-1kali1 (2025-08-12) x86_64 GNU/Linuxsame Problem. After a libxml2 update WebEx is unable to connect to the phoneservices and crashes. Does anybody know, where to find a .deb version of libxm2-legacy to try out?

[david-schmidt]

@moritz1108 you said this happened since some update to libxml2?
Can one not downgrade that, and only that, package?

I'll give it a try for sure

EDIT:
Nope..

error: failed to prepare transaction (could not satisfy dependencies)
:: installing libxml2 (2.12.7-1) breaks dependency 'libxml2.so=16-64' required by electron36
:: installing libxml2 (2.12.7-1) breaks dependency 'libxml2.so=16-64' required by libarchive
:: installing libxml2 (2.12.7-1) breaks dependency 'libxml2.so=16-64' required by sane

[david-schmidt]

Hi, having Arch on my home PC I have the exact same issue.

Also libxml2-legacy is required for Cisco Secure Client as well...