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Webex Provisioning Issue

izalrahman
Level 1
Level 1

Hi Guys,

I having issue with provisioning webex account
friend of mine accidentally enable webex calling service when extend our customer trial license
so the provisioning process prompted to fill webex calling setting which is we don't used and in my country is not available yet ( indonesia)
The question is how to reset the process or disable the webex calling service ?

3 Replies 3

Goswin Weemaes
Cisco Employee
Cisco Employee

Unfortunately I won't be able to help you with this (except referring you to the XaaS support team)



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Goswin Weemaes
Cisco Employee
Cisco Employee

@izalrahman , if you are a Cisco Partner, you can open a XaaS case (https://customerservice.cloudapps.cisco.com/) to request their support. If you are the end-customer, you can contact your Cisco Partner to open a XaaS case.



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Hi @Goswin Weemaes ,

 

I have 2 case open for this.

Took so long to get reply from cisco support. 

So i came to this forum hope some expert can guide me