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Webex randomly switches audio output

MaxOtt36278
Level 1
Level 1

Hi,

 

When in a webex call on a Mac my audio output is frequently, but randomly switched to a different source. Specifically, I have a USB mic (RODE-NT) which also shows up as a speaker as it has a headphone plug which I don't use. It's increasingly the case that in the middle of a call my audio output is switched from the display audio to the 'mic speaker' where there is nothing plugged in.

Why is Webex switching audio outputs and how can I prevent it.

 

Thanks

3 Replies 3

Eurospace
Level 1
Level 1

so noting the uselessness of this forum where Webex personnel is not monitoring the thread. This one is more than a year old. 

Eurospace
Level 1
Level 1

This is obnoxious, we are in an open space, and every-time the presenter moves to a new slide Webex is switching to the mac speakers instead of the headphones. This disturbs all the colleagues. Happening on MAs OS Sierra, Mojave and Big Sur. Please correct this.

KWILLI13
Level 1
Level 1

I have this problem too.  For me it seems to happen when a new presenter shares their screen.