WebEx Still Using Microphone After Meetings Are done

[WTomp93]

As of WebEx application update 42.3.0.21576 , my company is now having an issue with Cisco WebEx still using the microphone after a WebEx call / meeting has ended.

If one of our users has a WebEx meeting then tries to use Cisco Jabber to make a call anytime afterwards, their microphone in Jabber does not work. We have found that most of the times the "Microphone in use" icon is present and that it is showing WebEx as still using the mic even though no ongoing call or video is happening with WebEx.

This has caused us to have to advise our users to sign out and exit WebEx when not in a meeting.

I have looked within WebEx and cannot find a setting to turn this off and I am unable to find an answer to this online.

Has anyone else come across this issue and know of a fix?

[ChristianSt]

Webex uses the Microphone for the discovery of nearby Webex devices with ultrasound.

U can manage that on the client via Settings > Devices > Advanced

(I hope the wording is correct, my webex is not in english)

That should solve the issue.

Have a nice day.