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Webex Virtual Background greyed out, was working before

wugump
Level 1
Level 1

Webex on Citrix no longer allows me to set a virtual background, it says my system doesn't meet minimum requirements.  However, it was working until a few weeks ago.  Are these specs no longer adequate?

Citrix:
Win 10 Ent
Xeon Gold 6246 2 Cores
8GB RAM
GPU Mode: Citrix Display Adapter (could this be the issue?)

Local:
Win 10 Home
AMD Ryzen 3 PRO 5450U 4 Cores
16GB RAM
GPU Mode: AMD Radeon Graphics

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