11-20-2020 10:28 AM
I have been using webex for some time now and recently the virtual backgrounds with no issues. Since last week the virtual backgrounds no longer work an instead just put the background up and i am not visible at all. I have restarted my computer and have had no success. See pic attached
02-01-2021 02:41 PM
Backgrounds worked fine until last Wednesday. Still works on Zoom and on Teams. All software is updated. Uninstalled and reinstalled client and it still doesn't work. Still works on Zoom and on Teams. My company has used WebEx for a decade but if this isn't fixed it will be bye-by Webex.
02-01-2021 03:24 PM
@pschaadtIf it weren't for Meetings as a fallback app and OBS for physical green screen support I'd have already migrated to a Zoom pro account. Teams is a sad joke; Cisco can't be serious with its current state.
02-01-2021 03:54 PM
02-01-2021 04:47 PM - edited 02-01-2021 04:52 PM
My employer pays for full featured Cadillac enterprise Webex, so I wish I could agree. I'm speaking from my experience using Teams for a meeting on Friday, January 29, 2021 and being professionally embarrassed because neither the built-in virtual background feature nor OBS Virtual Cam input worked. Zoom supports both just fine.
From what I gather, Teams has been around for a few years now, so the current state of things is absolutely unacceptable for a paid enterprise product. It seems to me that Teams is a box-checking app meant to help Webex fight off Microsoft Teams (whose chat features it seems to be trying to duplicate) and other competitors in sales pitches ("Oh yeah, we can do that too") to hapless IT departments who in turn are just box-checking security compliance requirements (e.g. FedRAMP) as opposed to something that actually works.
The fact that it still lacks features Meetings has is proof that Cisco aren't remotely serious about it as a supported product any more than Google are serious about the 3 or so apps they launch/kill each year.
If I'm wrong, the proof would be these very basic, fundamental issues not existing at all. But they do.
Of course, Cisco are far from alone with this. Anyone who's used the absolute disaster that is any McAfee enterprise product (spoiler: they either don't work or cause nothing but problems, but they're easily packaged up by channel partners so they keep being deployed) can relate.
02-01-2021 04:55 PM
02-01-2021 07:48 AM
My recommendation for Virtual Background in Webex is to use an actual graphic card driver especially when you have an Intel UHD620 graphic card inside your laptop.
After upgrade the drivers to version 27.20.100.8189 it's much better working than before.
02-01-2021 01:20 AM
good point, I know e.g. OBS Studio, and are able to work around ...
But change the view: How to roll out in our university organisation with 500 teachers and >6.000 students ... not a realistic workaround.
02-01-2021 01:34 AM - edited 02-01-2021 01:36 AM
someone in this forum recently posted that OBS and VirtualCam is not recognized by Webex(-Teams) but only by Webex-Meetings.
During my tests both failed - perhaps because I used the portable version of OBS?
I was successful with "Logitech Capture" - but I have no idea if this software does work with any Webcam or just Logitech.
You are right about university etc. but @Jon.Rogers did not mention such an environment...
02-01-2021 03:12 PM
@Fritz_HThat person was me. Per a thread in the ideas group, apparently the Webex client was hardened so that virtual cameras have to be whitelisted. You may have to actually install OBS so the executable is where Webex expects it to be, among possibly other things.
02-01-2021 12:52 AM
perhaps you may want to try using some virtual WebCam-Software as a workaround to get the blurred background - effect - until Cisco fixes the issue; in case it actually is a software issue.
I have never used any of these but perhaps you want to try?
ChromaCam
ManyCam
Snap-Camera
XSplit VCam
01-31-2021 11:19 PM
Yes, that's it!
The irony s it still works in the new Webex (Team) Client.
And by the way. This are the user experiences which leads to the call to establish an Zoom subscription in parallel to the Webex one. I think, you all know, what this results in ...
08-29-2021 04:15 AM
Zoom is way better than this Webex:):)! MS Team, Webex all made to get a headache of it. I also can not use the simple and important option of using a virtual background. Have the latest mac book air and not working. Zoom works fine.
01-29-2021 01:12 AM
No, not AMD related: My Fujitsu core i5 8250U worked before the ast update perfectly.
01-29-2021 09:18 AM - edited 01-29-2021 09:19 AM
there was a "hack" to make this work although, would like to give credit to the person that posted.. I'm not sure who it was. (And my disclaimer.. use at your own risk!)
REGISTRY FIX FOR NOT MEETING MINIMUM REQUIREMENTS:
I found a dirty workarround
I changed the CPU name in the registry
Computer\HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\0
change the key: ProcessorNameString
to the value: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
05-14-2021 11:22 AM - edited 05-14-2021 11:27 AM
i dont know but it for sometime opens up the virtual backgroup dialogue and then suddenly (your system doesn't meet requirements)pops up.
01-30-2021 06:08 PM
That can cause a lot of serious problems if other apps also misread the CPU properties.
That said, Cisco needs to either remove the system requirement cutoff or make Webex more efficient. My main PC supposedly doesn't meet the requirements, but Zoom does background replacement (both AI and green screen) on the same machine just fine.
Users shouldn't have to resort to registry hacks to get stuff that functions just fine on competing products to work.
11-30-2020 12:24 PM
I have a Panasonic laptop that apparently meets the minimum requirements but am unable to use the virtual background. This is an issue as i host several webinars and have to use a white sheet as a background.
I am running W10 64 bit, with i5 CPU M520 2.4GHz, with 8 Gb and the latest version of Webex (40.12.2.26).
Is this setup wrong?
Why do i not meet the minimum requirements
11-30-2020 01:18 PM
You may try to uninstall from the control panel.. then download and run the Webex removal tool. Restart your system and re-install Webex you download from your admin panel. Another idea.. check and make sure all your camera and video card drivers are up-to-date as well as check and make sure Win 10 has all it's updates too.
12-05-2020 02:23 AM
11-28-2020 01:29 PM
i canon load virtual backgrounds using win 10 and amd chip
11-30-2020 08:22 AM
As shared on previous posts.. there is a known bug that hopefully will be addressed soon (been reported for a month and half so far). THta said.. I've not seen or heard of the issue where the camera is continuously blurred. Question.. is this happening with other Apps? Have you tried a different camera of check it's settings? (Some cameras have an App of their own that can be set to auto or manual focus).
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