You can prevent recording the greyed out areas of the WebEx Interface?

[BJRi65820]

When sharing your desktop while recording a WebEx Meeting, any time a WebEx panel displays, it appears to other participants (and on the recording) as greyed our blocks.  This is a problematic factor in some recordings.  Is there anyway to make the grey WebEx blocked out areas not be part of the WebEx recording?

[RedNectar]

Hi @BJRi65820 ,

Depending on your setup, use one of the following solutions:

1. If possible, use a Mac computer running macOs to do the recording - it doesn't have this problem - I believe it is unique to Windows (Linux may work, but I don't know)
2. If you have multiple screens, move the panels to a different screen before beginning the recording
3. Failing 1 &2, you have to close all the floating panels and "work in the dark" so to speak
4. Suggest Cisco fix the problem at https://ciscocollabcustomer.ideas.aha.io/