Cannot connect jabber web softphone with CUCM via expressway

[jmartinezcisco]

Hello,

Im trying the sample code provided for the Jabber web SDK (the softphone that you can use from a web browser) but it cannot connect with the devnet sandbox CUCM (a week ago I tried and it was working). Let me explain the details:

I reserved the Collab Endpoint sandbox lab and created a Jabber windows client, so I received an email with the user name and password.

When I run the sample code (the web browser softphone) I click on start discovery and when it ask for an email I enter my user name@jabber-sandbox.cisco.com

Then it asks for username and password so I enter again my user name@jabber-sandbox.cisco.com and the password.

Then I can see my device CSFxxxxxx9F32, so I choose it and click on connect.

Then an error message is displayed saying "Unable to sign in or connect: Cannot connect to CUCM server DeviceRegTimedOut"

I tried disabling the firewall and antivirus but it didn't make any difference.

It works if I connect to the VPN with anyconnect but unfortunatly I need to make it work with the expressway.

Is the expressway working in the Collab Endpoint lab?

[jokearns1]

Hi David,

Thanks for getting in touch. I have reproduced your issue and am currently troubleshooting the problem.

I will keep you updated. You can also register over VPN in the meantime if that helps.

Regards,

Joe Kearns

[jokearns1]

Hi David,

Expressway phone services on the Collaboration endpoint have been restored. Please verify by reregistering you Jabber SDK endpoint.

Let us know if you encounter any other issues.

Apologies for the inconvenience,

Joe Kearns

[jmartinezcisco · Accepted solution]

It works now! thank you Joe.