In the CM config section, you always has a choice to repoint your UCCX to another CUCM cluster. Therefore the enabling of UCCX Ext in CUCM must be done there, otherwise you can't repoint your UCCX to another cluster.

You should be able to use cet.bat and set it back to fresh_install state and go through the initial setup stuff and get this setup.Steps to do that 1.Navigate to C:\Program Files\wfavvid\ folder. Double click on cet.bat. Click on "com.cisco.crs.clu...

There is a wallboard db table that you can use (other 3rd party wallboard program uses that too)http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/maintenance/admin/crs401ag.pdfpage 434 of pdf shows how to turn ...

You can keep a counter in your Queue loop to keep track of how many times the caller has gone through the loop. Calculating how long each loop is, you can then check with a IF step for how long the caller has been in queue.Let say it takes 1 minute ...

This is possible with Workforce Optimization's Quality Management software. This will allow automatic call recording for all in and out bound calls.http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-483830_ps829...