WallBoard

[dvanzee]

Is there some type of built in wall board with IPCC 4.0.5?

[Jonathan Schulenberg]

Not really. Agents can see calls waiting in the CSQs they are skilled in. Supervisors can obviously see status through CSD.

There are several third-party options:

-Inova Solutions

http://www.inovasolutions.com/call-center-reporting/products/index.htm

-Spectrum Corporation

http://www.specorp.com/

-IPCC Wallboard (Open Source)

http://sourceforge.net/projects/ipccwallboard/

-Business Communications By Design

https://www.bcbdsolutions.com/

[iftikharsyed_2]

Hi,

You can use CRS scripts with CRS http subsystem to get the queue statistics displayed on a web page. CRS script uses "getReportingStatistic" to get information from IPCC.

Message if you need any further details.

HTH,

Iftikhar

[dvanzee]

Yes I need a more information, I have never setup an HTTP trigger before. I understand what you are saying about the "getReportingstatic" step is this done within the current script or do I need to develop something new?

[iftikharsyed_2]

Hi,

I am not sure about your version of IPCC but we used queuestats.aef scrip from script repository http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

its very simple all you need to do is

1. create a script and get the required values from queue (using getreportingstatistic)in variables.

2. Use http post to substitute these values in a predefined template.

3. use script in an application

4. make a http trigger and use the application with the trigger.

HTH,

Regards,

Iftikhar

[clachoi]

There is a wallboard db table that you can use (other 3rd party wallboard program uses that too)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/maintenance/admin/crs401ag.pdf

page 434 of pdf shows how to turn it on.

and the release note shows how to setup access to that table

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/release/notes/4.0.5/crs405rn.pdf

page 47 of PDF

Here is the DB schema guide showing the wallboard table structure for use:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/user/db_schema/crs401ds.pdf

page 56 of PDF, the table name is RtCSQsSummary

You can then build your own app accessing this information through ODBC

[CuicReportingEngineer]

By reading the cisco documentation of db schema, you can generate your own wallboard. Real time or historical data are logged in separate tables, this makes it really easy to query the database and configure the query in form of a wallboard.  you may find help here: https://ciscoreportingengineers.wordpress.com/