C9800 への SLR ライセンスのインストールに失敗する問題

JapanTAC_CSC · ‎2020-07-20

2020 年 7 月 20 日 (初版)

TAC SR Collection

主な問題

Cisco Catalyst 9800 Wireless Controller へ Smart Licensing Reservation ( SLR ) ライセンスをインストールする際に、以下のエラーメッセージよりインストールが完了しない問題が発生します。

( GUI )

( CLI )

C9840#license smart reservation install file flash:/AuthorizationCode.txt
Reservation install file failed: No authorization code found
C9840#

また、バージョン変更によりインストールされていた SLR ライセンスが正常に読み取れなくなる問題も報告されています。

( バージョン変更前 )

C9840#show license all
Smart Licensing Status
======================

Smart Licensing is ENABLED
License Reservation is ENABLED

Registration:
   Status: REGISTERED - SPECIFIC LICENSE RESERVATION
   Export-Controlled Functionality: ALLOWED
   Initial Registration: SUCCEEDED on Mar 1 17:00:34 2020 JST

(snip)

License Usage
==============

(ASR_1000_AdvEnterprise):
   Description:
   Count: 1
   Version: 1.0
   Status: NOT AUTHORIZED
   Export status: NOT RESTRICTED
   Reservation:
     Reservation status: NOT INSTALLED

AP Perpetual Networkstack Advantage (DNA_NWStack):
   Description: AP Perpetual Network Stack entitled with DNA-A
   Count: 10
   Version: 1.0
   Status: AUTHORIZED
   Export status: NOT RESTRICTED
   Reservation:
     Reservation status: SPECIFIC INSTALLED
     Total reserved count: 10

(snip)

Reservation Info
================
License reservation: ENABLED

Overall status:
   Active: PID:C9800-40-K9,SN:xxxxxxxx
       Reservation status: SPECIFIC INSTALLED on Mar 1 17:00:34 2020 JST
       Export-Controlled Functionality: ALLOWED
       Last Confirmation code: xxxxxxx
   Standby: PID:C9800-40-K9,SN:xxxxxxxx
       Reservation status: SPECIFIC INSTALLED on Mar 1 17:01:40 2020 JST
       Export-Controlled Functionality: ALLOWED
       Last Confirmation code: xxxxxxx

Specified license reservations:
   AP Perpetual Networkstack Advantage (DNA_NWStack):
     Description: AP Perpetual Network Stack entitled with DNA-A
     Total reserved count: 10
     Term information:
       Active: PID:C9800-40-K9,SN:xxxxxxxxxxx
         License type: PERPETUAL
           Term Count: 5
       Standby: PID:C9800-40-K9,SN:xxxxxxxxxxx
         License type: PERPETUAL
           Term Count: 5

( バージョン変更後 )

C9840#show license all
Smart Licensing Status
======================

Smart Licensing is ENABLED
License Reservation is ENABLED

Registration:
   Status: REGISTERED - SPECIFIC LICENSE RESERVATION
   Export-Controlled Functionality: NOT ALLOWED
   Initial Registration: SUCCEEDED on Mar 3 18:15:34 2020 JST

(snip)

License Usage
==============

No licenses in use

(snip)

Reservation Info
================
License reservation: ENABLED

Overall status:
   Active: PID:C9800-40-K9         ,SN:xxxxxxxxxxx
       Reservation status: NOT INSTALLED
       Export-Controlled Functionality: NOT ALLOWED
       Last Confirmation code: xxxxxxxx
   Standby: PID:C9800-40-K9         ,SN:xxxxxxxxxxx
       Reservation status: NOT INSTALLED
       Export-Controlled Functionality: ALLOWED
       Last Confirmation code: xxxxxxxx

Specified license reservations:

原因

CSCvt27421 Cisco 9800 - 17.1: Cannot remove AdvIPServices license

解決策

CSCvt27421 の修正バージョンにバージョンアップすることで、この問題は発生しなくなります。

備考
本不具合は、Bug Search Tool でも確認できます。
各製品の TAC SR Collection の一覧は、よくある質問と解決方法 (TAC SR Collection) から確認できます。