If the call is H323:
Open Putty session.
From “loggings”, select “all session output” and save the putty
file in your PC from “browse”.
From “session”, login as SSH/Telnet as admin user.
log output on
log ctx H323Packet debug 9
Reproduce the faulty call and then drop it.
log ctx H323Packet debug off
log output off
send TAC the putty file by
emailIf the call is
SIP:
Open Putty session.
From “loggings”, select “all session output” and save the putty
file in your PC from “browse”.
From “session”, login as SSH/Telnet as admin user.
log output on
log ctx SIPPacket debug 9
Reproduce the faulty call and then drop it.
log ctx SIPPacket debug off
log output off
send TAC putty file by email.