问题背景
CUCM上注册的话机通过SIP trunk外呼失败
以下是典型的案例
通过SIP trunk下的配置检查SIP trunk 状态,显示为503.
根据CUCM error message guide
For Remote=503, possible reasons include
1) route/sip trunk for originating side doesn't exist on remote peer;
2) route/sip trunk for originating side does exist on the remote peer but the port is either used for a SIP phone or a different sip trunk;
3) the remote peer has limited resources and may not be able to handle new calls.
需要检查语音网关的SIP 服务状态
Show sip service
Show voice sip license status
正常状态显示为UP,不正常状态显示为down
但是实际是有语音的license安装在CUBE上的。通过show version 查看IOS版本,原因是因为命中了如下bug
发生的条件:
License Usage Report (RUM) Acknowledgement not received before ACK deadline (presented in 'show license status').
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvz89043
解决办法
1.根据BUG的workaround 跟新ACK到语音网关上
2.升级到Known Fixed Releases 来避免此类问题的发生。