Single Sign-On
Problem You receive the error message, "SSO protocol error. Contact your administrator for further support." Possible Cause Your SSO administration site or IdP configuration contains errors.
Possible Cause SSO is not enabled.
Possible Cause Some or all of the required IdP attributes are not configured: firstname, lastname, email.
Possible Cause The NameID parameter of your SAML is not set to email.
Possible Cause The Active Directory Federation Services (ADFS) Token-Signing certificate has expired and should be updated.
Solution If one of the above conditions might be the cause:
• Verify that the required IdP attributes are configured.
• Verify that the following IdP attributes are set to the user email address: uid, SAML_SUBJECT
• Export a Primary Token-signing certificate from ADFS Server > ADFS Management Console > Service > Certificate and upload it to the CWMS SSO certificate.