This problem seems to be happen when agent trying to login with the hard phone using finesse desktop, but with the same phone you can able to login with the out of box CTI tool kit or CAD desktop without any issue. If you look in to the Finesse release notes it was clearly mentioned that Finesse agent desktop will not support "Multiline is not supported and must be disabled on all phones" and so you need to change the hard phone setting as "Join and Direct Tranfer Policy set - "Same line enable only" and by default the setting as "same line, across line is enabled"
Can you please let me know what is the setting you have configured under ICM AW ->select PG Explorer ->select cucm pim-> navigate to peripheral tab and look for Agent Phone line Control is single line or ?
拔掉服务器A的网线,登录finesse时显示invaild ID or password,Please try again。尝试过重启过服务及重启虚拟机。 但禁掉ICM1,AW1,AD1的虚拟网卡,可以正常登录finesse,我下一步该怎么排错 服务器A下的虚拟机:ICM1,AW1,AD1 服务器B下的虚拟机:finesse,ICM2 服务器C下的虚拟机:AD2