Meraki switch’s PoE issue.

[Babera]

6 of our switches lost all PoE capabilities 11 hours ago despite showing everything as working on the Meraki go dashboard. We have done all troubleshooting currently possible for us and still no PoE to devices or Cisco phones

Internet is up and running no issue but still doesn’t provide PoE to devices.

What would be causing this issue?

[mkung]

@Stech we'll have someone on the team reach out to help you get logged back in + resolve your PoE issues. Many thanks for your patience!

[Stech]

thank you

[mkung]

@Stech it sounds like our team is having trouble locating your Meraki Go account with that email.

Would you mind writing into [email protected] OR sending us a note through our form (here's the contact form link) so the team can dive in and help you get sorted out? Thank you!

[Stech]

ok, I've done that

[Stech]

no one reached out, this is still an issue - i have the switch off the rack and the serial number - but the app states that the email is in the system,but I'm not receiving any logon reset info.

[mkung]

@Stech thank you for contacting our team! It looks like the team was in touch earlier today - they'll follow up again from the info you provided to help resolve any issues. Much appreciate your ongoing patience.