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Username with comma expectedly breaks .csv user privilege management

MariKann
Level 1
Level 1

Our site with 20k+ users is planning to roll out some new meeting profiles.

But we are running into trouble since some users decided to add commas in their display names, denoting academic status.

Think "Alice Benson, Prof."

This expectedly breaks .csv management as their line entry gets mangled.

 

Is there a minimum viable .csv template that is able to alter "MeetingPrivilege" without requring to include name fields (first,last,display). Also omitting "SupportPR" in the update .csv will strip the personal rooms on all meeting site accounts.

https://help.webex.com/en-us/article/5vox83/Webex-CSV-File-Format-Reference

"SupportPR [...]If the field is left empty, the value defaults to 0."  ->> empty apparently also means omitted.

 

The Control Hub user management for example doesn't require all fields to be present in an update csv: Edit: and will preserve fields that were not included in the csv update.

https://help.webex.com/en-us/article/e2okky/Modify-Users-in-Control-Hub-with-the-CSV-Template

"(Recommended) Delete any columns that you did not modify, except First Name, Last Name, and User ID/Email(Required)."

 

Any more seasoned site or user admins around, that ran into a similar problem?

1 Reply 1

Are you able to keep their display name as just their first and last name? We have done this with other users or changed the format to something like Professor Jane Doe instead of the Jane Doe, Prof format.