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Webex and Phonak hearing aids

kevin.kilzer
Level 1
Level 1

I have Phonak bluetooth hearing aids, and have paired them with my laptop. I can stream audio (Pandora) and hear the system beeps and squawks. When I open the webex meeting app (40.10.10.22) it correctly cuts of off the audio stream, but I cannot hear any of the meeting audio. I have checked the audio mixer and the webex item is not disabled.

Microsoft Teams has the same problem. Have not tried with a real headset, but the hearing aids have recent firmware (late 2020).

Also, opening the webex app makes my mouse crazy, as though acceleration is enabled or delayed.

Also, the error messages for this form are pretty obscure wrt "labels".

1 Reply 1

antiquus
Level 1
Level 1

I have exactly this problem, including the crazy mouse. When the meeting ends, Pandora will resume.