The Webex App for Salesforce is Generally Available!

[Madisen Andersen]

The Webex App for Salesforce brings the power of Webex directly where Sales and Service professionals spend most of their days.

The integrated app offers seamless Collaboration, minimizing context switches by providing Meetings, Messaging and Calling capabilities tied to any Salesforce record: Leads, Opportunities, Contacts, custom objects, and more.
Salesforce administrators can go to the Webex AppHub, download the app, and follow the instructions to install and provision it. 

So what does this mean for you?
This means you can close deals faster and be more efficient! For example, if you are working within a Salesforce opportunity and have a question that you need to be answered immediately, you can start a call, meeting, or send a message without ever leaving the opportunity. This keeps your mind focused and keeps all the details in front of you as you collaborate with your colleagues.

To learn more, view the At-A-Glance and check out the links below!
At-a-Glance
Blog
App Hub link
Admin Documentation

Have specific questions?

Ask your questions right here in our community! We’re here to help! We have teammates and Cisco adoption specialists monitoring this post to make sure you get everything you need.

[Marek.Rusinski]

I don't see any new network requirements listed in the admin documentation for this integration.  Safe to say existing general requirements for Webex and Webex Calling cover this one? Are there any network diagrams available? 

thank you

Marek

[gery.decock]

Hi,

interesting topic, but:

I tried to implement the integration, but the documentation is not very clear: at a certain point it is asked to "update profile" while this button is not presented in the "Webex Admin" page. only "Create site" button is there (site is created) 

Documentation is not vey clear

Kind regards,

Gery

[dardesan]

Hi Gery!

Sorry to hear you are experiencing some issues due to confusing documentation.

I will immediately report your feedback to our documentation team. I suspect we might have missed to update some parts of the documentation after the latest Webex Admin section update.

Please, let me know if there's anything I can help with.

Thanks,

Dario

Principal Product Manager, Webex Integrations

[james.dorn]

Seems like the instructions to configuring the application after installation are unclear. There is nothing that I can change on the "Webex Admin" page as per the instructions. The only thing I see on that page is a blank error log. Am I missing something? Screenshot below.

[dardesan]

Hi James,

That should not happen! I apologize for the inconvenience. I will contact you with the Eng team to troubleshoot the issue.

Cheers,
Dario

[james.dorn]

Great! Please do. We have this problem with all of our salesforce instances.