Ace reloaded with no startup configuration after GUI change

[chris]

Hi,

Configured a new context with the GUI, deployed it and the ACE reloaded and entered initial configuration mode! The peer device took over, a restore all was performed and the ACE became primary once more, the peer is now in standby cold.

A show ver shows last boot reason:  Service "snmpd"

PID: ACE-4710-K9

We have five contexts including the Admin, licenced up to 20

Code version Version A4(2.1a), not the newest but i can't find a applicable bug - yet

Why on earth did it reload with no config, all certificates and backup files were still on the disk.

Thanks

Chris

[Jorge Bejarano]

Chris,

I would say you should take a #show tech-support and get the core dumps which the box generated:

ACE_module5/Admin# dir core:

  123589  Feb 22 00:34:20 2009 qnx_1_mecore_log.999.tar.gz
   30361  Feb 22 00:34:22 2009 ixp1_crash.txt
  
          Usage for core: filesystem
                    153950 bytes total used
                 202943138 bytes free
                 203097088 total bytes

Here you have a link about it:

http://docwiki.cisco.com/wiki/Cisco_Application_Control_Engine_%28ACE%29_Troubleshooting_Guide_--_Overview_of_ACE_Troubleshooting#Copying_Core_Dumps

Action Plan:

--------------------------

Get the showtech

Get the core dumps

Open a new TAC case

I noticed this bug: CSCts24977 and these are for ACE30:

CSCua48058

CSCtx76952

CSCts09006

I think this might be a software defect.

Please mark it then other users can use it as reference in the future.

Jorge