03-04-2010 06:13 AM
Hi, one of our 2 ACE boxes in FT group suddenly reboot-ed from active state and now it continuously reboots with the following error:
insmod: error inserting '/isan/bin/klm_octeon_device.klm': -1 No such device
error inserting /isan/bin/klm_octeon_device.klm
Daughter Card Not Found. Rebooting..
INIT: Sending all processes the TERM signal...
We are currently running SW version A1(8.0a). The only solution/workaround to be found on the web is from the Cisco release notes, which says:
Workaround: Upgrade to the c4710ace-xxxx.bin software image to resolve the rebooting issue.
But how to upload the image, if the system doesn't boot....anyone?
Thank you!
03-04-2010 09:49 AM
Hi,
I haven't tried this but it might just work ...
First you need to establish a console session to the rebooting ACE.
This should give you a boot menu
If this were an ACE module you'd be able to tell it to boot from an image on the supervisor card. I don't know if there is an equivalent network boot option. However the first stage is to get you to a stable rommon prompt.
HTH
Cathy
03-04-2010 10:45 AM
Hi Cathy, thanks!
Come to think of it, there is an option in the GRUB boot menu to boot a ACE-APPLIANCE-RECOVERY-IMAGE.bin image. I will try this option tommorow and see what can I do in the so called recovery mode...
03-05-2010 12:34 AM
Nope, same error....
What is I pull out the CF card and copy the new image and edit grub from some other linux box?
UPDATE:
yes, it's pretty staightforward: take out the flash card, stick it in a linux box, mount both partitions. These are the contents of both:
[root@bb /]# ll /mnt/usb0/
total 74380
-rw-rw-rw- 1 root root 75862237 Jun 12 2008 ACE_APPLIANCE_RECOVERY_IMAGE.bin
drwxr-xr-x 2 root root 1024 Apr 12 2007 grub
-rw-rw-rw- 1 root root 23 Mar 5 09:52 reload_reason
[root@bb /]# ll /mnt/usb1/
total 508992
-rw-rw-rw- 1 root root 180912118 Jun 12 2008 c4710ace-mz.A1_8_0a.bin
drwx------ 2 root root 16384 Jun 12 2008 lost+found
-rw-r--r-- 1 root root 32505856 Jun 12 2008 TN-CERTKEY-STORAGE
-rw-r--r-- 1 root root 74448896 Jun 12 2008 TN-CONFIG
-rw-r--r-- 1 root root 209715200 Jun 12 2008 TN-COREFILE
-rw-r--r-- 1 root root 11534336 Jun 12 2008 TN-HOME
-rw-r--r-- 1 root root 11534336 Jun 12 2008 TN-LOGFILE
Replace the image with the new one, edit GRUB cofig (part0 /grub/menu.lst), unmount, put the card back and reboot....
Unfortunately, my problem remains even with the new image...
06-30-2011 10:52 AM
Hi,
I have the same problem, anyone know how to fix it?
kernel=(hd0,1)/c4710ace-mz.A1_8_0a.bin ro root=LABEL=/ auto console=ttyS0,9600n
8 quiet bigphysarea=32768
[Linux-bzImage, setup=0x1400, size=0xac869f6]
INIT: version 2.85 booting
/mnt/cf/TN-CONFIG on /TN-CONFIG type ext3 (rw,sync,loop=/dev/loop0)
/mnt/cf/TN-CERTKEY-STORAGE on /TN-CERTKEY-STORAGE type ext3 (rw,sync,loop=/dev/loop1)
/mnt/cf/TN-LOGFILE on /TN-LOGFILE type ext3 (rw,sync,loop=/dev/loop2) oop1)
/mnt/cf/TN-HOME on /TN-HOME type ext3 (rw,sync,loop=/dev/loop3)
/mnt/cf/TN-COREFILE on /TN-COREFILE type ext3 (r oop1)
w,sync,loop=/dev/loop4)
insmod: error inserting '/isan/bin/klm_octeon_device.klm': -1 No such device
error inserting /isan/bin/klm_octeon_device.klm
Daughter Card Not Found. Rebooting..
INIT: Sending all processes the TERM signal...
Sending all processes the KILL signal...
Syncing hardware clock to system time
Unmounting loopback filesystems:
Unmounting file systems:
Please stand by while rebooting the system...
Restarting system.
thanks
Cristobal
06-30-2011 04:19 PM
Hi Cristobal,
It looks like a problem on the PCI card, most of the times we have this error is related with a hardware issue.
05-17-2012 11:23 AM
I'm having the same issue but what is funny is that it occurred on two 4710's at the same time.
05-18-2012 05:01 AM
The octeon mentionned is the chipset used as dataplane; if it's not recognized anymore, it comes from a hardware issue.
Any electrical outage which can have burnt some electronics ?
05-18-2012 06:10 AM
Hi ,
I had to apply an RMA, it was a hardware problem.
Cristóbal
05-18-2012 06:45 AM
Thanks.
05-18-2012 06:45 AM
Thanks.
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