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Can't see connestion statistics in Central Manager GUI.

jkeeffe
Level 2
Level 2

I'm running v4.3.5 in our WAAS environment.  At the CLI of one of our 7341 WAEs, there are several connections that show up as seen below:

ConnID        Source IP:Port          Dest IP:Port            PeerID Accel RR  

   175   164.xx.178.175:4018        xxx.31.1.18:23 00:21:5e:76:73:8c TDL   17.5%

   185   164.xx.52.154:36732     xxx.164.85.151:443 00:21:5e:76:73:8c TSDL  88.4%

   197   164.xx.52.154:40645     xxx.164.85.151:443 00:21:5e:76:73:8c TSDL  55.9%

   198   164.xx.52.154:40646     xxx.164.85.151:443 00:21:5e:76:73:8c TSDL  44.9%

   200   164.xx.52.154:40648     xxx.164.85.151:443 00:21:5e:76:73:8c TSDL  91.2%

   201   164.xx.52.154:40647     xxx.164.85.151:443 00:21:5e:76:73:8c TSDL  56.2%

   202   164.xx.52.154:40649     xxx.164.85.151:443 00:21:5e:76:73:8c TSDL  92.1%

  

However, in the Central Manager nothing shows up - not even empty graphs - when I click on a device and go to monitor/connections statistics. After a few minutes, I do get an error message that states "Error retrieving connection stats. Please ensure that the device is online and then refresh." By the way, I get all other statics in the GUI such as Optimization Details Report, Traffic Summary Report, etc. Another thing, these WAEs are behind a router and supposedly the ports to allow access to/from the WAEs and other data is allowed through the firewall.

Is there some special port that needs to be opened on the firewall to allow for 'connection statistics' information displayed, that doesn't need to be opened for the other statistics to display? Or could this be a bug in the software?

CM device connection statistics.JPG

1 Reply 1

jkeeffe
Level 2
Level 2

Problem solved by allowing HTTPS between edge WAES and Central Manager through firewall.

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