%EARL-SP-3-RESET_LC: Resetting module in slot 4. (Errorcode 1)

chaejungho · ‎01-08-2016

6513L2#show version
Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(33)SXI6, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Mon 28-Mar-11 12:09 by prod_rel_team

ROM: System Bootstrap, Version 12.2(17r)SX7, RELEASE SOFTWARE (fc1)

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The ACE Module has Reset.
I would like to know why that Reset.

Help..

(If the information known phenomenon Reset Give me a 'URL)

Mark Malone · ‎01-10-2016

can you post the show ver please

also do a dir and post that please to see if it created a crash file

Has the card been reseated recently at all

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Error Message    %EARL-3-RESET_LC: Resetting module in slot [dec]. (Errorcode [dec])

Explanation The specified module did not respond to a critical message. This condition indicates a hardware error and might be a transient error only. The system has reset the module to fix the error.

Recommended Action If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

chaejungho · ‎01-10-2016

ACE Software

loader : Version 12.2[125]

system : Version A4(1.0) [build 3.0(0)A4(1.0)

system image file : [LCP] disk0:c6ace-t1k9-mz.A4_1_0.bin

and..There is no crash file.

Mark Malone · ‎01-11-2016

sorry I meant the full show version from the 6500 that the ace module is in , in the show version there should be a section last reload reason

If its only happened once the mod could be ok if it happens again it will need to be replaced ,you could try upload the show tech to the output interpreter on Cisco website it may give you more information but as above from Cisco website the module did not respond and reset itself to fix the issue, if its continual likely the module is gone faulty

chaejungho · ‎01-11-2016

Thank you for answer.
It has been a great help.
Let us know if you ever have another opinion matters.

InayathUlla Sharieff · ‎01-11-2016

Kindly get me the following outputs:-

Attach to the module and run the following command:-

remote login module 4

Show ver

Show log

Dir core: >> check if there are any core file generated here. if yes then collect the same.

Regards

Inayath

chaejungho · ‎01-11-2016

I want to solve problems within the company.
Let us know if there is something similar to Cisco bug tool.

ACE-BKUP/Admin# show version

Software
loader: Version 12.2[125]
system: Version A4(1.0) [build 3.0(0)A4(1.0) adbuild_11:32:19-2010/10/23_/auto/adbure_nightly4/renumber/rel_a4_1_0_throttle/REL_3_0_0_A4_1_0]
system image file: [LCP] disk0:c6ace-t1k9-mz.A4_1_0.bin
installed license: ACE30-MOD-08-K9

Hardware
Cisco ACE (slot: 4)
cpu info:
number of cpu(s): 2
cpu type: SiByte
cpu: 0, model: SiByte SB1 V0.2, speed: 11.32(BogoMIPS)
cpu: 1, model: SiByte SB1 V0.2, speed: 11.32(BogoMIPS)
memory info:
total: 1014360 kB, free: 280072 kB
shared: 0 kB, buffers: 2476 kB, cached 0 kB
cf info:
filesystem: /dev/cf
total: 4125248 kB, used: 905024 kB, available: 3220224 kB

last boot reason: Unknown
configuration register: 0x1
ACE-BKUP kernel uptime is 3 days 8 hours 51 minute(s) 42 second(s)

!

ACE-BKUP/Admin# dir core:

0 Jun 12 16:46:09 2011 outstanding_syslogs
828464 Jun 12 16:46:23 2011 systeminfo_prior_last_reboot.txt
1467815 Jul 28 12:13:02 2013 crashinfo
1467815 Jan 25 17:42:07 2013 crashinfo.old
468050 Jan 2 14:13:28 2012 0x_login_o_log.15998.tar.gz

Usage for core: filesystem
5325824 bytes total used
401859584 bytes free
407185408 bytes total

※Reset date: Jan 9 01:54:03.854: %EARL-SP-3-RESET_LC: Resetting module in slot 4. (Errorcode 1)

!

ACE-BKUP/Admin# show logging

Text file upload (ACE-BKUP.txt)

InayathUlla Sharieff · ‎01-11-2016

There is no crash file has been generated on the box.

So i am assuming it could be due to the following bug:-

CSCti73657 ACE:silent reload due EarlRecoveryPatch caused by CSCth55383 http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fet chBugDetails < tools="" cisco="" com="" support="" bugtoolkit="" search="" getbugdetails="" do="" method="fe" tchbugdetails="" bugid="CSCti73657"> &bugId=CSCti73657

HTH

Regards

Inayath