How to Set up RMA WAAS DEVICE to replace faulty One

[blessing009]

We just got RMA Cisco WAAS Devices (WAE 512) from Cisco. We decided to test the devices before taking it to client sites. The 2 devices could not boot, it display following error message "I9990301 Hard disk drive boot sector error". We transfer hard drive from a working WAE 512 and installed it on the RMA WAE (we received from Cisco). We got the same error message. Could you help with procedure in get Cisco WAE received as RMA to work. Because the RMA Device did not come with hard drive. Find attached screen capture.

[Nicolas Fournier]

Hi James,

This can happen when the wrong software is installed on the flash or if the flash cookie is wrong.

Could you download the WAAS recovery CD of the version you want to run, boot from it then boot from it and then follow this procedure: http://www.cisco.com/en/US/partner/docs/app_ntwk_services/waas/waas/v431/configuration/guide/maint.html#wp1173532 (Search for Step 1 in the document).

If you are unable to boot from the CD or if it still fails afterwards, there might be another hardware issue with the new device you got.

Regards,

Nicolas